Privacy Policy

Relaxation Massage Therapy

Effective Date: 17/11/2025

Relaxation Massage Therapy (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Relaxation Massage Therapy is the data controller responsible for your personal information.

Contact details:

Email: contact@relaxationmassagetherapy.co.uk

Phone: 07758 163339

Address: 155 Chester Rd, Sutton Coldfield, B73 5BB

2. Personal Data We Collect

We may collect the following personal data:

• Name, address, phone number, and email
• Appointment details and treatment preferences
• Payment information (processed securely via our payment provider)
• Health information relevant to your treatment (e.g., injuries, medical conditions)
• Newsletter subscription preferences

We collect this information only when you provide it voluntarily (e.g., booking a massage, contacting us, or signing up for our newsletter).

3. How We Use Your Personal Data

We use your data for the following purposes:

• To provide and manage your massage treatments
• To communicate with you regarding appointments, queries, or follow-ups
• To send you marketing communications if you have opted in
• To improve our services and website experience
• To comply with legal obligations

Lawful basis for processing:

We process your data based on your consent, contractual necessity, and/or our legitimate interests in providing high-quality massage services.

4. Data Sharing

We will never sell your personal information. Your data may be shared only with:

• Trusted payment providers (for secure payment processing)
• Any third-party service providers who help us operate our business, under strict confidentiality agreements

We ensure that any sharing is lawful and secure.

5. Data Retention

We will retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

After this period, your data will be securely deleted or anonymised.

6. Your Rights under GDPR

You have the following rights:

1. Access: You can request a copy of the personal data we hold about you.
2. Rectification: You can request corrections to any inaccurate data.
3. Erasure: You can request deletion of your personal data (“right to be forgotten”), where applicable.
4. Restriction: You can request that we limit the processing of your data.
5. Portability: You can request a copy of your personal data in a structured, commonly used format.
6. Objection: You can object to the processing of your personal data for marketing purposes.
7. Withdraw Consent: You can withdraw consent at any time.

To exercise any of these rights, please contact us at [Your email].

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies may include:

• Essential cookies for website functionality
• Analytical cookies to understand site usage
• Marketing cookies if you have opted in

You can control or disable cookies via your browser settings.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure storage of digital and physical records
• Restricted access to authorised personnel only
• Secure handling of payments through trusted providers

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

10. Changes to this Privacy Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: contact@relaxationmassagetherapy.co.uk

Phone: 07758 163339

Address: 155 Chester Rd, Sutton Coldfield, B73 5BB